Shipping &
Delivery.

Order processing

Once your HYDROLAB order has been successfully placed, we begin preparing it for dispatch.

Order processing may include payment verification, stock confirmation, order preparation, packing and transfer to the relevant delivery provider.

Processing times may be affected by weekends, public holidays, promotional periods, periods of unusually high demand or circumstances outside our reasonable control.

Where we deliver

The destinations currently available for delivery are determined by the delivery options offered through the HYDROLAB online store.

If delivery is available to your location, the relevant shipping options will normally be displayed after you enter your delivery address during checkout.

We may add, remove or temporarily restrict delivery regions depending on logistics availability, operational requirements or legal restrictions.

Shipping charges

Any applicable shipping charge will be displayed during checkout before you place your order.

Shipping charges may vary depending on delivery location, order value, selected delivery option and any active shipping promotion.

You will have an opportunity to review the applicable delivery charge before completing your purchase.

Estimated delivery times

Delivery estimates shown during checkout or in order communications are intended to help you understand when your order is expected to arrive.

We aim to fulfil orders within the delivery period communicated to you at the time of purchase.

Under applicable Turkish distance-selling rules, the fulfilment period for sales of goods must in general not exceed 30 days from receipt of the order, except where a legally permitted exception applies.

Possible delivery delays

Delivery may occasionally take longer than the original estimate due to events outside our reasonable control.

These circumstances may include:

• Severe weather or transportation disruption.
• Public holidays or unusually high delivery volumes.
• Carrier network delays.
• Incorrect, incomplete or inaccessible delivery information.
• Operational or technical interruptions affecting logistics services.
• Force majeure events or other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, we will take reasonable steps to provide relevant information or assistance.

Your delivery information

Please check your delivery details carefully before completing your order.

You are responsible for providing complete and accurate delivery information, including where applicable:

• Recipient name and surname.
• Complete street and delivery address.
• Building, apartment or unit information.
• District, city and postal information where required.
• A valid telephone number that may be used for delivery.

Incorrect or incomplete information may cause delivery delays or prevent successful delivery.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the dispatch process.

Dispatch and tracking

Where tracking is available, shipment information may be provided by HYDROLAB or the relevant delivery provider after the order has been dispatched.

Tracking information may take some time to become active after the parcel is first transferred to the delivery network.

The availability and detail of tracking information may vary depending on the delivery provider and service used.

Lost or damaged parcels

HYDROLAB remains responsible, in accordance with applicable law, for loss or damage occurring during delivery until the goods are delivered to you or to a third party designated by you, other than the carrier where applicable.

If your parcel appears to be lost or arrives visibly damaged, please contact us as soon as reasonably possible.

To help us investigate, we may ask you to provide:

• Your order number.
• Photographs of the outer shipping package.
• Photographs of the shipping label.
• Photographs of any damaged products.
• A brief description of the issue.

We may investigate the shipment with the relevant delivery provider before completing the appropriate resolution.

Incorrect or incomplete orders

If the products you receive do not match your confirmed order, please contact us with your order number and details of the products received.

Where appropriate, we may request photographs to allow us to verify and resolve the fulfilment issue efficiently.

Your rights in relation to incorrect, defective or non-conforming goods remain subject to applicable consumer legislation.

Failed delivery

If delivery cannot be completed, the delivery provider may make another delivery attempt, contact the recipient or return the parcel according to its delivery procedures.

A delivery may fail because of circumstances such as an incorrect address, inaccessible location, inability to contact the recipient or refusal of delivery.

If a parcel is returned to us following an unsuccessful delivery, please contact HYDROLAB so that we can determine the appropriate next steps.

Unavailable products

If fulfilment of an order becomes impossible, we will handle the order in accordance with applicable consumer legislation.

Where legally required, the customer will be informed and any amounts required to be refunded will be returned within the applicable statutory period.

A product simply being temporarily out of stock does not by itself necessarily constitute legal impossibility of performance.

Returns after delivery

Shipping and delivery matters are separate from your rights concerning cancellation, withdrawal, returns, defective goods and refunds.

For information about returning an order after delivery, please refer to our Refund & Returns Policy.

Contact us about a delivery

If you need assistance with shipping or an existing order, please contact: