Terms &
Conditions.

About HYDROLAB

The HYDROLAB website and online store are operated by ADENİZ GIDA KİMYA VE KOZMETİK SANAYİ TİCARET ANONİM ŞİRKETİ (“HYDROLAB”, the “Company”, “we”, “us” or “our”).

These Terms & Conditions apply to your access to and use of the HYDROLAB website, as well as orders placed through our online store.

By using this website or placing an order, you agree to be bound by these Terms & Conditions together with any other policies expressly referred to on the website.

Using our website

You may use this website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the normal operation or security of the website.

You must not attempt to gain unauthorised access to the website, its servers, systems, customer accounts or other restricted areas.

We may suspend or restrict access to all or part of the website where reasonably necessary for maintenance, security, technical or legal reasons.

Product information

We aim to present product descriptions, ingredients, quantities, pack sizes, images and other product information as accurately as reasonably possible.

Packaging, colours, presentation or minor product details may vary from images displayed on the website without materially changing the nature of the product.

You should always read the product label and instructions supplied with the product before use.

If you have allergies, intolerances, dietary restrictions or other specific requirements, please review the relevant product information carefully before purchasing or consuming a product.

Wellness information

Information presented on HYDROLAB is intended for general product and wellness information purposes.

Content on the website is not intended to replace medical advice, diagnosis or treatment provided by an appropriately qualified healthcare professional.

Individual needs and responses may vary. Where appropriate, you should seek professional advice regarding the suitability of a product for your individual circumstances.

Orders

When you place an order through the website, you are making an offer to purchase the selected products subject to these Terms & Conditions.

Receipt of an order confirmation does not prevent us from cancelling or correcting an order where there is a genuine pricing error, stock issue, payment problem, suspected fraudulent activity or another lawful reason preventing fulfilment.

An order may be subject to availability. If a product becomes unavailable after an order has been placed, we will take reasonable steps to inform you and arrange an appropriate refund where required.

Prices and payment

Product prices are displayed on the website in the currency indicated at the time of purchase.

Applicable taxes, delivery fees or other charges will be shown where relevant before completion of the order.

We may change prices at any time, but changes will not normally affect orders already successfully completed, except where correction of an obvious error is legally permitted.

Payments are processed using the payment methods made available during checkout.

We may use third-party payment service providers to securely process transactions.

Delivery

Orders will be delivered to the address provided during the checkout process.

Estimated delivery times are provided for guidance and may vary due to location, carrier operations, public holidays, weather conditions, periods of high demand or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Further information regarding shipping and delivery may be provided separately on our Shipping & Delivery page.

Returns and refunds

Returns, cancellations and refunds are handled in accordance with applicable consumer legislation and our Refund & Returns Policy.

Certain products may be subject to legal exceptions to the general right of withdrawal, including where applicable products that cannot be returned for health, hygiene, deterioration or similar legally recognised reasons.

Nothing in these Terms & Conditions limits any mandatory consumer rights available to you under applicable law.

Promotions and discount codes

Promotional offers, campaign prices and discount codes may be subject to additional terms, validity periods, product restrictions, minimum order values or usage limits.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to refuse or cancel the use of a promotional code where it has been used fraudulently, unlawfully or contrary to the terms of the relevant promotion.

Intellectual property

The HYDROLAB name, branding, visual identity, website design, product imagery, graphics, text and other original website content are protected by applicable intellectual property laws.

Unless expressly permitted by us or by applicable law, website content may not be copied, reproduced, modified, distributed, commercially exploited or used to create derivative materials.

Third-party services and links

Our website may contain links to third-party websites, platforms, payment providers, social networks or other external services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services that are outside our control.

Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

To the extent permitted by law, we are not responsible for losses arising solely from misuse of products, failure to follow product instructions, inaccurate information supplied by the customer, or events outside our reasonable control.

Mandatory consumer rights and statutory remedies remain unaffected.

Personal data

Personal data collected through the website is handled in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for information about the personal data we collect, why we process it, how it may be shared and your rights regarding your personal data.

Applicable law and consumer rights

These Terms & Conditions are governed by the laws of the Republic of Türkiye.

Where you purchase as a consumer, nothing in these Terms deprives you of mandatory rights or remedies granted under applicable consumer protection legislation.

Any dispute will be handled in accordance with the jurisdiction and consumer dispute mechanisms applicable under Turkish law.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable law.

The latest version will be published on this page together with the date it was last updated.

Contact

Questions relating to these Terms & Conditions may be directed to HYDROLAB using the contact information below.